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Chat with us, send an email, or find a quick answer below. We usually reply within 48 hours.
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Get quick answers from our team, right here on the site.
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Email us
Write to us anytime. We reply within 48 hours.
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Track your order
See where your package is with your order number.
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Browse FAQs
Answers about payment, shipping, returns and more.
Purchase orders & business inquiries
Buying for a school, business or organization? Email sales@pihots.com for quotes, purchase orders and vendor requirements.
What payment methods do you accept?
PayPal is not supported. Please use one of the payment methods displayed at checkout. Available options may vary by device, browser and location.
Can I cancel my order?
You can cancel your order before it ships and receive a full refund. Once the order has shipped, it can no longer be cancelled.
Is my payment secure?
Yes. Your payment is processed securely and all sensitive information is encrypted, so your details always stay private.
Can I pay with my PayPal account?
No. PayPal is not supported. Please choose one of the payment methods displayed at checkout.
Can I return an item with a quality problem?
Yes. If you receive an item with a quality problem, you can return it for a full refund. We cover the return shipping when the issue is caused by quality or a mistake on our part.
Can I order with a purchase order?
For purchase orders, quotes and vendor requirements, email sales@pihots.com. Include your organization, products, quantities and delivery destination. See our Purchase Order guide for the process and information to prepare.
Do you offer price protection?
We offer 60-day price protection. For help with a price-protection request, email support@pihots.com with your order number and the product or offer you would like us to review.
Send us a message
Describe your request in as much detail as you can. Your order number, the product and a photo help us reply faster.
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Response time
We usually reply within 48 hours.
